Terms and Conditions Violette April 3, 2024

Terms and Conditions

This website is operated by Violette Naturals LLC. Throughout the site, the terms “we”, “us” and “our” refer to Violette Naturals LLC. Violette Naturals LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.


1. Geographic Limitations
This website is intended for use by individuals located within the United States. By accessing or using this website, you acknowledge and agree that the services offered are only available within the United States. We make no representations or warranties that the services or content provided on this website are appropriate or available for use in other locations. Users who access this website from outside the United States do so at their own risk and are responsible for compliance with local laws and regulations.


2. Disclaimer of Medical Advice
The content provided on this website is for informational purposes only and represents the opinions of the authors. It is not intended to serve as professional medical advice, diagnosis, or treatment. Users should not rely on the information provided for making healthcare decisions or to diagnose or treat any health condition. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. The information on this website is not a substitute for professional medical advice, diagnosis, or treatment.


3. Assumption of Risk and Responsibility
By purchasing Violette Naturals fermentation cultures or accessories from this website, the buyer acknowledges and understands the potential risks and hazards associated with their use. The buyer agrees to take full responsibility for educating themselves on the proper handling, usage, and potential dangers involved. The buyer assumes all liability for any outcomes resulting from the use of these products and agrees to indemnify and hold harmless Violette Naturals from any claims, damages, or liabilities arising from the use of fermentation cultures purchased through this website. It is important that you read and agree to the full clauses detailed below in our Terms and Conditions, specifically the sections 15 (“Disclaimers”), 16 (“Indemnity), and 17 (“Limitation of Liability”). Your continued use of our website and services signifies your acceptance of these terms.


4. Description of Services
Welcome to Violette Naturals, your premier online destination for high-quality fermentation cultures and educational resources. We offer a variety of live cultures, including kefir grains, sourdough starters, and kombucha SCOBYs, along with comprehensive guides, recipes, and access to workshops and webinars conducted by fermentation experts. Our dedicated customer support and online community ensure you have all the tools and knowledge needed to successfully create and enjoy your own fermented foods and beverages. Whether you’re a beginner or an experienced fermenter, we are here to support you every step of the way.


5. Website Usage Eligibility
By accessing and using violettenaturals.com, you confirm that you are legally authorized and permitted to do so under applicable laws and regulations. Moreover, you confirm that you have not previously been banned or restricted from using this website due to violations of our terms of service or other applicable laws or regulations.


6. Age Verification
By accessing and using violettenaturals.com, you affirm that you are an adult, as defined by US laws. An adult is an individual who has reached the age of majority, which typically occurs at 18 years old in most states. As an adult, you are entitled to all the rights and responsibilities associated with adulthood. If you do not meet this criterion, please refrain from using this website.


7. User Content License Agreement
This User Content License Agreement (“Agreement”) governs the rights and permissions related to any content (“User Content”) that you, as a user, upload or contribute to the violettenaturals.com. User Content encompasses various forms, including but not limited to text, images, videos, product & transaction reviews, feedback, and descriptions of listed items.


User Content must not:

  • Contain any material that is false, defamatory, libelous, obscene, harassing, threatening, discriminatory, bigoted, hateful, violent, vulgar, profane, pornographic, or otherwise offensive, inappropriate, damaging, unlawful, disruptive, or harmful;
  • Infringe upon any intellectual property rights, including copyrights, trademarks, or patents, of any third party;
    Promote or facilitate illegal activities or substances, including but not limited to drugs, weapons, counterfeit goods, stolen property, or illegal services;
  • Involve the sale, distribution, or promotion of adult content, sexually explicit materials, or services of a sexual nature;
  • Promote or facilitate discrimination, hatred, or violence against individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or any other characteristic protected by law;
  • Include personal information of others without their consent, such as addresses, phone numbers, social security numbers, or financial information;
  • Promote or facilitate spamming, phishing, scams, pyramid schemes, or other fraudulent activities;
  • Violate any laws, regulations, or legal rights of any person or entity;
  • Misrepresent or impersonate any person or entity, including but not limited to violettenaturals.com or its administrators;
  • Involve the use of automated tools, bots, or scripts to access or manipulate the platform, its content, or its users.

We reserve the right, but are not obligated, to monitor, edit, or remove any content that we, in our sole discretion, determine to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable. This includes content that may violate any party’s intellectual property rights or these Terms and Conditions. Our decision to take such actions is final and may be based on various factors, including but not limited to, the nature of the content and the context in which it is presented. Additionally, we may remove content that we believe does not comply with applicable laws or our policies, even if it is not explicitly mentioned above. This is to ensure a safe and respectful environment for all users.


8. User Content Licensing Agreement
By placing User Content (for example, reviews or comments) on violettenaturals.com, you grant us a worldwide, irrevocable, perpetual, non-exclusive, royalty-free, fully-transferable license with the right to sublicense. This license empowers Violette Naturals to perform the following actions with your User Content: use, examine, copy, modify or adapt, share, move, transmit, stream, broadcast, access and view it, display it publicly, and utilize it for promotional or marketing purposes related to Violette Naturals Services.


9. User Content Ownership and Rights Clarification
Despite granting this license, you retain ownership of your User Content. Violette Naturals does not assert ownership over your content. This Agreement does not restrict your rights to use or exploit your User Content independently.



10. Modifications to Products, Services, and Prices
We reserve the right to modify, update, or discontinue our products, services, and prices at any time without prior notice. This includes, but is not limited to, the addition or removal of products or services, changes in product descriptions, or alterations in pricing. You acknowledge and agree that it is your responsibility to stay informed of any such changes by periodically reviewing our website. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of any product or service.


11. Return Policy
By purchasing our products, you acknowledge and agree to abide by our Return Policy. This policy outlines the conditions and procedures for returning items and is available for review on our website. It is your responsibility to familiarize yourself with the Return Policy before making a purchase. Failure to comply with the terms of the Return Policy may result in the denial of your return request.


12. Privacy Policy
Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website and services, you agree to the collection and use of your information in accordance with our Privacy Policy. We encourage you to read our Privacy Policy to understand our practices and how we safeguard your data.


13. Accuracy of Billing and Account Information
Stripe is our payment processing service provider. They handle all transactions made through our website, ensuring secure and efficient processing of payments. If Stripe deems that an order should not be processed due to potential fraud, policy violations, or other concerns, we reserve the right to limit or prohibit such orders.
Furthermore, we reserve the right to refuse any order you place with us, and in our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You also agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed. We are not responsible for any loss or delay resulting from inaccurate or incomplete information provided by you.


14. Shipping
We strive to ensure your order arrives safely and on time. In the event of shipping problems caused by USPS or other carriers, please refer to our Refund Policy for detailed information on how we handle such issues.


15. Disclaimers
YOU EXPRESSLY AGREE THAT YOUR USE OF OUR PRODUCTS AND SERVICES IS AT YOUR SOLE RISK. THE PRODUCTS, SERVICES, AND CONTENT PROVIDED BY VIOLETTE NATURALS ARE OFFERED “AS IS” AND “AS AVAILABLE”, WITHOUT ANY FORM OF WARRANTY, WHETHER EXPRESS OR IMPLIED.
VIOLETTE NATURALS EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THIS ALSO INCLUDES ANY WARRANTIES THAT MAY ARISE FROM THE COURSE OF DEALING OR USAGE OF TRADE. VIOLETTE NATURALS DOES NOT MAKE ANY PROMISES REGARDING THE LEGALITY, QUALITY, SAFETY, OR APPROPRIATENESS OF THE ITEMS LISTED ON ITS WEBSITE OR THE CONTENT PROVIDED BY INDIVIDUAL USERS OF THE PLATFORM. VIOLETTE NATURALS DOES NOT GUARANTEE THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS, OR RELIABILITY OF ANY CONTENT OBTAINED THROUGH ITS SERVICES.
IT’S IMPORTANT TO NOTE THAT NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM VIOLETTE NATURALS, OR THROUGH THE SERVICES OR CONTENT, WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. USERS SHOULD EXERCISE THEIR OWN JUDGMENT AND DISCRETION WHEN USING VIOLETTE NATURALS PRODUCTS AND SERVICES.


16. Indemnity
You agree to defend, indemnify and hold harmless Violette Naturals, its affiliates, licensors, employees, agents, third party service providers and contractors from and against any claims, damages, losses, liabilities, suits, actions, demands, and/or proceedings (including costs and attorneys’ fees) brought against same by a third party, including end users, arising from or relating to:
(A) your use of the Violette Naturals products and services;
(B) your violation of any of these Terms and Conditions;
(C) your violation of applicable laws, rules or regulations in connection with the Violette Naturals products and services; or
(D) your violation of any third party rights, including without limitation any copyright, property, or privacy right.
This indemnification obligation continues beyond the termination of your use of the Violette Naturals products, services, or account. Violette Naturals reserves the right to assume exclusive control over the defense or settlement of any claims under this section.
In summary, you agree to assume responsibility for any legal claims or costs that arise from your use of the Violette Naturals website in breach of these Terms or any applicable laws, and to indemnify Violette Naturals against the same.


17. Limitation of Liability
YOU FURTHER ACKNOWLEDGE AND AGREE THAT NEITHER VIOLETTE NATURALS NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE PRODUCTS OR SERVICES SHALL BE HELD LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES, LOSSES, OR HARM. THIS INCLUDES, BUT IS NOT LIMITED TO:
1. LOST PROFITS: ANY POTENTIAL EARNINGS THAT YOU COULD HAVE OBTAINED BUT DID NOT DUE TO THE USE OF VIOLETTE NATURALS PRODUCTS OR SERVICES.
2. LOST DATA OR GOODWILL: DAMAGE TO YOUR REPUTATION OR LOSS OF DATA RESULTING FROM SERVICE INTERRUPTIONS, OR OTHER ISSUES.
3. COMPUTER DAMAGE OR SYSTEM FAILURE: ANY HARM CAUSED TO YOUR COMPUTER SYSTEM OR NETWORK.
4. COST OF SUBSTITUTE PRODUCTS OR SERVICES: EXPENSES INCURRED IN OBTAINING ALTERNATIVE PRODUCTS OR SERVICES.
THIS LIMITATION OF LIABILITY APPLIES REGARDLESS OF THE LEGAL BASIS, WHETHER ARISING FROM WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY. IT ENCOMPASSES SITUATIONS WHERE ISSUES ARISE WITH:
(A) ANY DISPUTES RELATED TO THE TERMS AND CONDITIONS OF THE AGREEMENT;
(B) ANY PROBLEMS ARISING FROM THE USE OF VIOLETTE NATURALS PRODUCTS OR SERVICES;
(C) INSTANCES WHERE YOU ARE UNABLE TO ACCESS OR UTILIZE THE SERVICES.


18. Litigation Dispute Resolution Clause: Waiver of Class Actions
The parties herein stipulate that any disputes shall be adjudicated solely on an individual basis, and not as part of a class or representative action or proceeding. The court is precluded from consolidating or joining multiple claims or parties, or from presiding over any form of consolidated, representative, or class proceeding. Furthermore, any relief granted by the court, including monetary, injunctive, or declaratory relief, shall be awarded only to the individual party seeking redress and only to the extent necessary to remedy that party’s individual claim(s). The court’s adjudication shall not impact other users, save for instances where public injunctive relief is specifically authorized by applicable law.


19. Governing Law
In the event of any dispute, disagreement, or legal issue related to Violette Naturals, the laws of the state of Florida shall apply and determine the resolution, except in cases where U.S. federal law becomes relevant. Any legal proceedings arising from Violette Naturals will be handled in the courts of Orlando, Florida. However, we reserve the right to seek preliminary or injunctive relief from a different court. By using our products and services, (1) you agree that you consent to the jurisdiction of the Orlando, FL courts for any disputes; (2) you will not hold Violette Naturals liable for any adverse consequences resulting from the actions of other users, or your own use of our products and services; (3) you assume responsibility for any losses, damages, or legal costs incurred; (4) you assume liability and responsibility for individuals affiliated, paid, or controlled by you, such as managers, employees, agents, or any other representatives acting on your behalf.


20. Modification of Terms and Conditions
We reserve the right to modify, alter, or update these Terms and Conditions at any time, at our sole discretion. Any such changes will become effective immediately upon posting on our website. It is your responsibility to review these Terms and Conditions periodically to stay informed of any updates. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.


Effective as of May 30, 2024