Return & Refund Policy:

We understand that you may have concerns about your purchase. If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. Due to the nature of perishable goods, we cannot accept returns or offer refunds for these items. This policy is in place to ensure the safety and quality of our products.

Quality Assurance:

We are committed to providing you with high-quality products and excellent customer service. In the unlikely event that you are not satisfied with your purchase or have any concerns about the quality, please contact us immediately. We will do our best to address your concerns and ensure that you are happy with your experience.

Why We Cannot Accept Refunds for Perishable Goods:

Perishable goods, such as fermentation cultures, have a limited shelf life and are susceptible to spoilage if not handled properly. For health and safety reasons, we cannot accept returns or offer refunds for these items once they have been delivered. This policy is in line with industry standards and regulations to maintain the integrity of perishable products and ensure customer satisfaction.

We appreciate your understanding and cooperation regarding our refund policy for perishable goods. If you have any questions or need further assistance, please don’t hesitate to contact us. Your satisfaction is very important to us, and we are here to assist you in any way we can.