We understand that you may have concerns about your purchase. If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. Due to the nature of perishable goods, we cannot accept returns. This policy is in place to ensure the safety and quality of our products. Please note that in the event of a replacement or additional product shipment, you will be responsible for additional shipping and handling charges. Our team will work with you to arrange for the prompt delivery of your replacement items, and we appreciate your understanding regarding these additional costs.

We are committed to providing you with high-quality products and excellent customer service. In the unlikely event that you are not satisfied with your purchase or have any concerns about the quality, please contact us immediately. We will do our best to address your concerns and ensure that you are happy with your experience.

Perishable goods, such as fermentation cultures, have a limited shelf life and are susceptible to spoilage if not handled properly. For health and safety reasons, we cannot accept returns for these items once they have been delivered. This policy is in line with industry standards and regulations to maintain the integrity of perishable products and ensure customer satisfaction.

We appreciate your understanding and cooperation regarding our refund policy for perishable goods. If you have any questions or need further assistance, please don’t hesitate to contact us. Your satisfaction is our top priority, and we are here to assist you in any way we can.